Most people do prefer customer service. And as a service professional, your business is founded on the level of service that you do provide. If you were to reduce the personal touch and the attention that you give to your customer service, we know your business would suffer for it.
OverSky Calendar is not intended to replace the personal touch. We work with small, owner-run businesses to improve their customer service. We believe you do that by offering more customer service options, but not by replacing something personal with impersonal technology.
We think adding online booking to your business makes sense because of two things:
OverSky Calendar is available when your business is closed. It’s ideal when your customers phone during business hours to book with you. But nearly everyone knows what it’s like to have the day fly by, and come evening, it hits you that you forgot to make an appointment. The average person assumes the fault is theirs for not being able to plan their day better. When you offer them a back-up way to book with you that allows them to bypass the guilt and stress of trying to remember again tomorrow, you’ll earn their gratitude.
Some of your customers will prefer to book online. It won’t be all of your customers, but there will be some. Online booking shouldn’t be offered as the only way to book with you. It should be offered as another way to book with you – for those who will make use of it. Great customer service makes it easy for your customers to accomplish what they need in whatever way makes them most comfortable.
It’s important to determine if the above criteria apply to your business before deciding whether to offer online booking. Consider everything you know about your customer base.
Do you frequently have customers who leave after-hours messages or always have to book at the last minute, because they can’t get in touch during the day? Is there a portion of your customer base that is technologically proficient and would make use of online booking? If this describes your business, online booking can help those customers. The time that saves you is just one of the benefits (and it will let you spend more time on the services that you do best).
Click here if you'd like to learn more about the benefits to you.
You can also email us and tell us what you want to accomplish. We can explain your options and we'd love to hear your thoughts about how to make booking really easy and available to your customers.
